Orders
Will my order be confirmed?
After each purchase, you will receive an order confirmation by e-mail.
Can I make a second purchase on the same day?
Yes, it can be done. However, this request must be considered as a separate order. It is not possible to combine separate orders into a single package.
I still haven't received confirmation of my order. Is this normal?
Once your purchase has been finalised, you will receive an order confirmation by e-mail within a few moments. If you do not receive a confirmation after a few minutes, please check your spam folder first. If you still cannot find an e-mail, please contact us by e-mail at the following address: info@zandoli.com
What should I do if I notice an error in the details of my order?
Please contact us as soon as possible by sending an e-mail to our Zandoli customer service department. Be sure to include your name as it appears on the order and any changes required. We will do our best to accommodate these changes, but please note that if the order is already being processed, we will unfortunately not be able to apply them.
I've changed my mind. Can I cancel my order?
Please do not hesitate to contact our Zandoli customer service team by email within 30 minutes of placing your order. We will do our best to respond to your request during our opening hours, but please note that orders already processed cannot be cancelled. Please see our returns policy.
Can I order without VAT as a company?
To place an order as a company, please contact us using the form in the area reserved for professionals at the following address: https://zandoli.be/en/espace-pro/
Are prices inclusive or exclusive of VAT?
The prices shown on our website include VAT.
Payments
What payment options are available?
Zandoli accepts the following methods of payment:
- Apple Pay
- Maestro
- Mastercard
- Visa
- Bancontact
- Paypal
Do I also receive an invoice?
Yes, when you place your order you will receive your invoice by e-mail. If you have any problems, please contact us by e-mail.
What is Zandoli's bank account number?
Zandoli's bank details are :
- IBAN : BE03 0689 0845 9284
- BIC : GKCCBEBB
Deliveries
Where does Zandoli deliver?
Zandoli delivers exclusively in Belgium.
Who delivers my order?
Bpost Pro delivers all Zandoli orders.
When will my order be delivered?
You should allow between 3 and 7 working days for delivery in Belgium.
How much does delivery cost?
Delivery is free in Belgium.
Complaints
What should I do if my order arrives damaged in transit?
If your order is damaged on receipt, please refuse it so that the postman can return it to Zandoli. Once the order has been returned to our warehouse, we will contact you to offer replacement items or a refund.
What should I do if my order is damaged when I open the box?
Please do not hesitate to contact us by e-mail at the following address: info@zandoli.com, indicating your first and last name as they appear on your order, together with a photo of the problem. We will do our best to resolve the problem as quickly as possible.
How can I contact Zandoli?
If you have any questions or are dissatisfied with your Zandoli order, please contact us by e-mail at info@zandoli.com, quoting your order number. We promise to give you a detailed reply within 3 working days.
Returns
Can I return my order?
As a customer, you may return all or part of your order to Zandoli. You have 14 days from receipt of your order to return it. Please contact us by e-mail at the following address: info@zandoli.com to inform us of your return and explain the reasons for it.
How do I return products?
If you have access to the original shipping box, please place the items inside, include a copy of the delivery note or invoice, and return the package to the following address Rue du pérréon 66b
4141 Sprimont.
I no longer have access to the original Zandoli shipping box. Can I still return my product?
Products may be returned, but they must be in their original condition on receipt. Please also ensure that Zandoli bottles are sealed as original when returned.
What is your returns policy?
We will refund the full value of any product purchased, provided the following conditions are met:
1) You may return the product(s) in question to us within 14 days of receiving your order.
2) Unless faulty, your items are returned to us in resalable condition. This means unopened, in the same condition as you received them and with all labels and packaging intact.
3) Please send the return items to the following address, with a note inside including your name, order number and the postcode of the original order:
Bevvista – Umami
Retours en ligne
rue du Pérréon 66b
4141 Sprimont.
How long does it take for returned products to be credited?
We will refund your order in full as soon as possible, but no later than 14 days after the goods are returned. The refund will be made by the same method of payment used for the original transaction.
Guarantees
Are Zandoli products guaranteed?
All Zandoli products are guaranteed in accordance with current legislation. This guarantee implies that the product must conform to the reasonable expectations of the consumer. If you believe that the items you have received do not meet this standard, please contact us by e-mail at the following address: info@zandoli.com. We will endeavour to respond to your request as quickly as possible.
About us
Why Zandoli?
Welcome to Zandoli, the very essence of Belgian rum. Our unique rum blends Caribbean heritage with Belgian craftsmanship, creating an exceptional sensory experience. Each sip reveals a perfect balance between tradition and modernity, offering complex flavours and unrivalled quality. At Zandoli, we are committed to sustainability, ensuring you enjoy an exquisite tasting experience with a minimal carbon footprint. Discover our history, taste the authenticity, and immerse yourself in the unique world of Zandoli Belgian rum. Enjoy!
What is rum? And where does it come from?
The history of rum dates back to the 17th century, when European settlers introduced sugar cane to the Caribbean. Sugar cane plantations multiplied, and planters looked for ways to add value to their surplus harvests. The result was rum, made by distilling fermented sugarcane juice. The first traces of rum production date back to Barbados in the early 17th century, but the technique quickly spread throughout the Caribbean region.
The flourishing rum trade contributed to the colonial economy, but it was also marred by the triangular trade and slavery. Over time, rum has gained worldwide renown, with variations in styles and production methods specific to each producing region, testifying to the cultural and geographical influence on this emblematic drink.